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Richard, Engineer
Category: Electronics
Satisfied Customers: 43402
Experience:  Electronics Engineer
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My Samsung TV volume will not turn up or down using any of

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My Samsung TV volume will not turn up or down using any of my remote controls

Hi there and welcome

Do the volume controls work on the actual TV itself?

Please let me know

Customer: replied 4 months ago.
no problems with any other function


So to be clear, volume does work on the TV's buttons correct?

I need to know this for sure

Customer: replied 4 months ago.
The TV has no volume controls on its self only remote controls can turn the volume up or down.

Please give me the model of the TV

Customer: replied 4 months ago.
Samsung model T32E390SX TYPE NO LT32E390

ok I was double checking as sometimes they hide the buttons on a lot of models, but yours has none.

What is the Tv connecting to for a signal? eg: cable box?

Customer: replied 4 months ago.
SKY Qbox

If you increase the volume with this remote, does it then work?

Customer: replied 4 months ago.
No i have no control of the volume on any of the remotes.

Ok, remove the power to the sky box, wait 5 minutes, connect the power and tell me if it then responds please

Customer: replied 4 months ago.


Customer: replied 4 months ago.
That seems to have sorted out the problem, thanks for your help i will have to remember this should it happen again.

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