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Richard, Engineer
Category: Electronics
Satisfied Customers: 43449
Experience:  Electronics Engineer
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I can get no sound on BBC IPlayer even though I get sound on

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I can get no sound on BBC IPlayer even though I get sound on ITV Hub

Hi there Peter and welcome

Can you tell me please on which device you are using the iPlayer on?

Thank you

Customer: replied 4 months ago.
Samsung smart tv

Thanks Peter

How long ago did it stop working and what have you tried to do already to resolve it?

Customer: replied 4 months ago.
Over the last week. Initially, if I went to ITV HUB and then back to BBC IPlayer I could get sound, but now not even that works
Customer: replied 4 months ago.
Now I cannot get sound on BBC 1. When will I get an answer from you rather than questions requiring more information or requests to spend more money?

Thank you

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 4 months ago.
Fine, I'll report

Sorry I do not understand your last message, can you explain what it meant please?

Customer: replied 4 months ago.
I have done as you suggested but, now, cannot get any sound on any BBC I player channel.

Can you give me the model of the Samsung TV please, it is printed on the back

Customer: replied 4 months ago.


I want you please to reset the smarthub

To do this, go to Smart Hub → Reset Smart Hub

Once done, tell me how it then works please

Customer: replied 4 months ago.
Sorry you have lost me, where is smart hub

This is where you run your apps from, the app called Smart Hub

Customer: replied 4 months ago.
Thank you but I need more info than you can give me on this conversation. I will close down now and I will not want to continue with Just Answer so please nullify the contract.

Do a full reset of the TV instead, go to Settings, then Support → Self Diagnosis → Reset

And Reset it this way please

Customer: replied 4 months ago.
I have followed what you have suggested, but cannot go any further. I am afraid you cannot provide the help I need and I will terminate this conversation. I need more personal exchange of information. Best wishes and good bye.

Can you tell me where you got stuck? Did it reset but still the issue?

Richard and 3 other Electronics Specialists are ready to help you