How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Eng. Andres Your Own Question
Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
Type Your Electronics Question Here...
Eng. Andres is online now

I can't control the volume on my Sharp tv Its like it has a

Customer Question

Hi I can't control the volume on my Sharp tv Its like it has a mind of its own and you can watch the sound bar display VB shooting up to maximum. Some times it goes down to zero. This has only started in the last three days. TV set is around six or seven years old
Submitted: 6 months ago.
Category: Electronics
Expert:  Richard replied 6 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 6 months ago.
Hi, no joy. Still the same and when it goes to maximum it freezes there and is impossible to lower. It's like it's being controlled by another remote or day I say it a poltergeist or something of that nature
Customer: replied 6 months ago.
Hi no sorry I can't afford to pay more money so will have to wait for your reply.
Expert:  Richard replied 6 months ago.


What is it connecting to for a signal? Cable box? A Satelite Box?

Please let me know

Customer: replied 6 months ago.
It's a satellite box
Expert:  Richard replied 6 months ago.


If you use a different input such as a DVD player, do you get the same issue occuring?

Customer: replied 6 months ago.
Not sure Richard it has only started a few days ago and I don't have a dvd player connected anywhere. This is a secondary TV in my bedroom
Expert:  Richard replied 6 months ago.

Ok, but we need to try another source on the TV, or can you connect the satellite box to the other Tv to see if the problem then happens there?

Customer: replied 6 months ago.
Other TV is in my front lounge and is directly connected to the satellite box, Sky, the cable runs then through a wall socket and the bedroom TV is then connected to VB that
Expert:  Richard replied 6 months ago.

ok... sorry I cannot exactly follow what you mean but can you do the last test I gave?