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Richard, Engineer
Category: Electronics
Satisfied Customers: 43208
Experience:  Electronics Engineer
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Ref Panasonic tv serial no TXL42B6B when I turn the tv on I

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ref Panasonic tv serial no TXL42B6B
when I turn the tv on I have sound but no picture, after five seconds the tv turns its self off. I have tested another tv in the same socket and aerial connection and that works ok.
Please can you advise what I should do next?
Thankyou ,
Mrs J Waters.

Hi there and welcome

When it turns off, does the standby light still show?

Please let me know

Customer: replied 3 months ago.
it shows a red light flashing on the tv.

How many times does it flash in sequence?

Customer: replied 3 months ago.
no thankyou, as this is another cost of £15 please can you advise me by e mail as I have just paid you £22.

You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.

Please ignore it and reply here to my last question I sent you please

Customer: replied 3 months ago.
every five seconds.

I need to know please, how many times does it flash in sequence?

5 flashes then a pause, 10?

Customer: replied 3 months ago.
Told you already every five seconds

No sorry, you are misunderstanding the question.

I am not asking anything about seconds.

I am asking how many times does it flash in sequence.

5 flashes then a pause, 10 the a pause?

This is not about seconds.

Customer: replied 3 months ago.
Sorry .it only flashes once every five seconds

Thank you

this means that the 5v sense DG Board has failed and this will need to be replaced, this is what the flash code refers to and why I needed to know the amount of times it flashed.

I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Customer: replied 3 months ago.
Sorry about the bad news, but how do I take out and obtain a replacement 5v sense DG Board
It is not under warranty.
What would be the cost?

You would need to locate a TV service center in your area for this, as the TV needs to be dissmantled to replace it.

What is your post code?

Customer: replied 3 months ago.
Post Code HG4 3DB

Ok, you can call at 9am tomorrow 01748 824859

This is a TV repair center in your area and they will be able to do the repair for you once the part is souced

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