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Hi there and welcome
Exactly in which program are you seeing this occur for?
Please let me know
Can you tell me for which email service and which email program please?
I need to know through please which email program you are using on the Laptop, outlook 2016? 2013? Thunderbird?
ok, thats the version of windows...
I am asking about your email; program you use
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
please click on accept for the proposal that pops up
you see it now?
It is the premium service
Click this link
Click I agree and run the file please
Click this linkhttp://www.justanswer.com/remotedesktop/join.aspx?Session=0c65b717-08d6-4435-b189-a079e51de7f9Click I agree and run the file please