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Thank you for your question, my name is ***** ***** I look forward to assisting you.
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Can you please remove the power to the recorder (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the unit, turn it on and tell me please if it is now operating correctly.
Let me know the results please
If this has been done you will need to attempt to do the format to see if the hard disk is actually working, this cannot be avoided.
Please do this and let me know the results.
You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.
Please ignore it and reply here to my last instructions I sent you please
ok, it is looking like though a faulty hard drive, this is the most likely cause.
But let me know the results please
Thanks, ***** ***** know please