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Pete, Engineer
Category: Electronics
Satisfied Customers: 19729
Experience:  Over 16 years of experience in the Electronics and IT industries.
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I have an Epson DX 8450. I changed the black cartridge

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I have an Epson DX 8450. I changed the black cartridge because the machine advised this. When I put in a new cartridge, the print on paper was rather banded. I did a nozzle check and the result showed that I needed to clean the print heads. The result was that the nozzle check became worse. After two more head cleanings, the nozzle pattern disappeared.
I have changed the black cartridge again and this has not had any effect.
What can I do now, please?

Did you insert a genuine Epson replacement cartridge?

When did the printer last successfully print in black?

Customer: replied 4 months ago.
Genuine Epson cartridge. Printed black successfully about two days previously.
Customer: replied 4 months ago.
I have bought a new printer.

Ok, is this now resolved?

Customer: replied 4 months ago.
The problem was fixed on Friday by a local shop. For £30, they did a complete overhaul and the printer works well.
I just could not wait so long for the replies!!!!

Sorry, I wasn't notified of your previous reply.

Glad to hear you got it sorted!


Customer: replied 4 months ago.
The expert seemed to ask the correct questions but it took too long before the expert called. I had taken my printer to a local shop and had it repaired before I was put in touch with the expert. It is no use offering discounts when the original person failed to get anywhere near the problem. Refund please!

For refund requests, please contact customer services.

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