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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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I purchased a Sony KD-49XE8396. there is no full screen

Customer Question

I purchased a Sony KD-49XE8396. there is no full screen using SkyQ Movie Channels, Netflix or Amazon movies. There is no problem with Sky Sports 4K, UHD.
I tried picture settings on TV and message is " feature not available".
Submitted: 4 months ago.
Category: Electronics
Expert:  carlday1 replied 4 months ago.

Hi Michael,

​My name is ***** ***** I will help with your question. Do you know if the firmware on the tv is update. I am aware of issues with sony TV's not zooming in on certain apps but I have not heard of problems with sky.

​Do you have black bands top and bottom or left and right?

Customer: replied 4 months ago.
top and bottom,only on Movie channels