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Hi there and welcome
What exactly happens when you try to return to the home page?
Are you getting an error?
Please let me know
Exactly how do you do the restart on the phone?
Can you please go to settings, Then applications manager
Press on the three dots top right and choose Show system apps
Once done, locate Google Services Framework
Select it, then storage then clear data
Once done, tell me how it then functions please
Ok, we need to do a full reset of the phone to rule out firmware as causing this issue.
This will remove all data from the phone and return it to new, so backup anything first you need to keep.
Then go to settings, backup and reset, factory reset.
Once done, set it up and tell me how it then functions please
Thanks and yes
It is the internal mainboard that has faulted., this now confirms it.
I am really sorry about this and you are going to have to return the phone to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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