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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 47537
Experience:  Electronics Engineer
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Xperia zx3 Can’t return to home page. Must restart each time

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Xperia zx3 Can’t return to home page. Must restart each time to use different app. Any suggestions?

Hi there and welcome

What exactly happens when you try to return to the home page?

Are you getting an error?

Please let me know

Customer: replied 6 months ago.
No error. Everything just stuck till I restart.

Thanks

Exactly how do you do the restart on the phone?

Customer: replied 6 months ago.
Push off button and select restart

Thanks

Can you please go to settings, Then applications manager

Press on the three dots top right and choose Show system apps

Once done, locate Google Services Framework

Select it, then storage then clear data

Once done, tell me how it then functions please

Customer: replied 6 months ago.
No change

Ok, we need to do a full reset of the phone to rule out firmware as causing this issue.

This will remove all data from the phone and return it to new, so backup anything first you need to keep.

Then go to settings, backup and reset, factory reset.

Once done, set it up and tell me how it then functions please

Customer: replied 6 months ago.
No change after reset. Presume I need a new phone.

Thanks and yes

It is the internal mainboard that has faulted., this now confirms it.

I am really sorry about this and you are going to have to return the phone to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Richard and other Electronics Specialists are ready to help you
Customer: replied 6 months ago.
Thank you for your help.

You are welcome and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.