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Hi Sandra what is the exact wording on the phone when it asks for the PIN (I ask as there are a number of different types of PINs)
Hi Sandra these devices do not run Android as such you need to generate a master code, its designed as a security/anti theft feature.
If you remove the batter it will give you the IMEI for the phone, one you have that go here and see if it will generate you the code, let me know how you get on
It sounds like the label has come away, do you have the original packaging the phone came in, or the receipt?
Then your only option is to take the phone to a Nokia repair centre where they have software to wipe the phone, if you send me your postcode I can direct you to the nearest centre.
Please let me know if you still require me to call you.