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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 48373
Experience:  Electronics Engineer
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My Epson XP 345 printer has stopped printing Docs. from my

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My Epson XP 345 printer has stopped printing Docs. from my PC

Hi there and welcome

What exactly happens when you try to print?

Please let me know

Richard and 2 other Electronics Specialists are ready to help you
Customer: replied 6 months ago.
Nothing Happens at all. I open a document and click on Print. At first I realised the printer type shown connected was not the model I have been using. I changed that to XP345 which is the correct one, clicked print and still nothing happens.
Customer: replied 6 months ago.
Richard
I have waited 10 minutes. What do I do now?

Connect the power, restart the computer and try to print please

Customer: replied 6 months ago.
It is still not printing

Are you talking to me on a windows computer?

Customer: replied 6 months ago.
The little screen on the printer shows "sheet feeder.previuos settings. confirm. I have confirmed previously and mno difference. Shall I confirm again?
Customer: replied 6 months ago.
Are you there?

Are you talking to me on a windows computer?

Customer: replied 6 months ago.
Using Windows on a Lenovo P.C.

Click this link

download.teamviewer.com/download/TeamViewerQS.exe

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 6 months ago.
How will I know when it is loading, will an icon appear?

You will see the Teamviewer file at the bottom of the screen

Customer: replied 6 months ago.
There does not seem to be loading unless it takes a lot longer!

Click this link

http://www.justanswer.com/remotedesktop/join.aspx?Session=cf643156-7e00-4140-b2a3-7afbb016e4a3

Click I agree and open the file that downloads please

Customer: replied 6 months ago.
I have clicked on "I agree" sevedral times but nothing seems to be happening Perhaps Google should be used not Windows I am no expert but I do have Google Chrome loaded.

Look at the bottom of the screen, the file there is called Elsinore, click it and open it please

Customer: replied 6 months ago.
I cannot see that. You mean the bottom of the computer screen, not the bottom of this sheet? I cannot see Elsinore anywhere.

Yes at the bottom of the screen, you click this link

http://www.justanswer.com/remotedesktop/join.aspx?Session=cf643156-7e00-4140-b2a3-7afbb016e4a3

You click I agree and you see the file there to click on and run