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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 44592
Experience:  Electronics Engineer
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My Epson XP 345 printer has stopped printing Docs. from my

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My Epson XP 345 printer has stopped printing Docs. from my PC

Hi there and welcome

What exactly happens when you try to print?

Please let me know

Richard and other Electronics Specialists are ready to help you
Customer: replied 1 month ago.
Nothing Happens at all. I open a document and click on Print. At first I realised the printer type shown connected was not the model I have been using. I changed that to XP345 which is the correct one, clicked print and still nothing happens.
Customer: replied 1 month ago.
Richard
I have waited 10 minutes. What do I do now?

Connect the power, restart the computer and try to print please

Customer: replied 1 month ago.
It is still not printing

Are you talking to me on a windows computer?

Customer: replied 1 month ago.
The little screen on the printer shows "sheet feeder.previuos settings. confirm. I have confirmed previously and mno difference. Shall I confirm again?
Customer: replied 1 month ago.
Are you there?

Are you talking to me on a windows computer?

Customer: replied 1 month ago.
Using Windows on a Lenovo P.C.

Click this link

download.teamviewer.com/download/TeamViewerQS.exe

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 month ago.
How will I know when it is loading, will an icon appear?

You will see the Teamviewer file at the bottom of the screen

Customer: replied 1 month ago.
There does not seem to be loading unless it takes a lot longer!

Click this link

http://www.justanswer.com/remotedesktop/join.aspx?Session=cf643156-7e00-4140-b2a3-7afbb016e4a3

Click I agree and open the file that downloads please

Customer: replied 1 month ago.
I have clicked on "I agree" sevedral times but nothing seems to be happening Perhaps Google should be used not Windows I am no expert but I do have Google Chrome loaded.

Look at the bottom of the screen, the file there is called Elsinore, click it and open it please

Customer: replied 1 month ago.
I cannot see that. You mean the bottom of the computer screen, not the bottom of this sheet? I cannot see Elsinore anywhere.

Yes at the bottom of the screen, you click this link

http://www.justanswer.com/remotedesktop/join.aspx?Session=cf643156-7e00-4140-b2a3-7afbb016e4a3

You click I agree and you see the file there to click on and run