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Hi there and welcome
What exactly happens when you try to print?
Please let me know
Connect the power, restart the computer and try to print please
Are you talking to me on a windows computer?
Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
You will see the Teamviewer file at the bottom of the screen
Click I agree and open the file that downloads please
Look at the bottom of the screen, the file there is called Elsinore, click it and open it please
Yes at the bottom of the screen, you click this link
You click I agree and you see the file there to click on and run