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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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Installed mfc j2330dw - shows on control panel - so is

Customer Question

Installed mfc j2330dw - shows on control panel - so is connected via WiFi but won’t print
Submitted: 19 days ago.
Category: Electronics
Customer: replied 19 days ago.
Hello
Customer: replied 19 days ago.
Have I paid via PayPal twice?
Customer: replied 19 days ago.
Can someone please answer!!!!
Customer: replied 19 days ago.
I’ve paid my money (probably twice ), you’ve said I’ve got an appointment but nada
Expert:  JamesI replied 19 days ago.

Hi Joe, thank you for choosing Just Answer, my name is ***** ***** I will help with your query today.

Sorry about the delay in contacting you, are you using a Mac or PC?

Customer: replied 19 days ago.
Pc
Expert:  JamesI replied 19 days ago.

What version of windows are you using?

Expert:  JamesI replied 19 days ago.

With regard to billing queries your best calling customer service for free as I dont have access to your payments\account

Customer services: 0***-***-****

In the mean time when you go into devices and printers is the status of the printer showing as 'online' or 'offline'

Customer: replied 19 days ago.
Windows 7 professional sp1
Customer: replied 19 days ago.
Not showing either
Customer: replied 19 days ago.
I’m in d and p. Offline when I right click to show print queue
Customer: replied 19 days ago.
You still there?
Expert:  JamesI replied 19 days ago.

Right if the printer is offline then the WIFI connection on the printer to the router or the IP address of the printer is not setup on the PC.

How did you go about installing the printer?

Customer: replied 19 days ago.
Look, could you please answer?
Customer: replied 19 days ago.
WiFi ssid and PW accepted by printer. How do I put IP address of printer on pc?
Customer: replied 19 days ago.
Could you please answer more quickly?
Expert:  JamesI replied 19 days ago.

I will opt out, as I cant answer more quickly.

Customer: replied 19 days ago.
will someone else contact me?
Customer: replied 19 days ago.
Sorry - 24 hours is unacceptable!
Customer: replied 19 days ago.
I’ve paid £22 up front and I’ve soent 30 minutes getting nowhere!! I can’t wait 24 hours- as I’m going to work
Customer: replied 19 days ago.
This is unacceptable- please refund my £22 to PayPal