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Hi Joe, thank you for choosing Just Answer, my name is ***** ***** I will help with your query today.
Sorry about the delay in contacting you, are you using a Mac or PC?
What version of windows are you using?
With regard to billing queries your best calling customer service for free as I dont have access to your payments\account
Customer services: 0***-***-****
In the mean time when you go into devices and printers is the status of the printer showing as 'online' or 'offline'
Right if the printer is offline then the WIFI connection on the printer to the router or the IP address of the printer is not setup on the PC.
How did you go about installing the printer?
I will opt out, as I cant answer more quickly.