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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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Installed mfc j2330dw - shows on control panel - so is

Customer Question

Installed mfc j2330dw - shows on control panel - so is connected via WiFi but won’t print
Submitted: 3 months ago.
Category: Electronics
Customer: replied 3 months ago.
Hello
Customer: replied 3 months ago.
Have I paid via PayPal twice?
Customer: replied 3 months ago.
Can someone please answer!!!!
Customer: replied 3 months ago.
I’ve paid my money (probably twice ), you’ve said I’ve got an appointment but nada
Expert:  JamesI replied 3 months ago.

Hi Joe, thank you for choosing Just Answer, my name is ***** ***** I will help with your query today.

Sorry about the delay in contacting you, are you using a Mac or PC?

Customer: replied 3 months ago.
Pc
Expert:  JamesI replied 3 months ago.

What version of windows are you using?

Expert:  JamesI replied 3 months ago.

With regard to billing queries your best calling customer service for free as I dont have access to your payments\account

Customer services: 0***-***-****

In the mean time when you go into devices and printers is the status of the printer showing as 'online' or 'offline'

Customer: replied 3 months ago.
Windows 7 professional sp1
Customer: replied 3 months ago.
Not showing either
Customer: replied 3 months ago.
I’m in d and p. Offline when I right click to show print queue
Customer: replied 3 months ago.
You still there?
Expert:  JamesI replied 3 months ago.

Right if the printer is offline then the WIFI connection on the printer to the router or the IP address of the printer is not setup on the PC.

How did you go about installing the printer?

Customer: replied 3 months ago.
Look, could you please answer?
Customer: replied 3 months ago.
WiFi ssid and PW accepted by printer. How do I put IP address of printer on pc?
Customer: replied 3 months ago.
Could you please answer more quickly?
Expert:  JamesI replied 3 months ago.

I will opt out, as I cant answer more quickly.

Customer: replied 3 months ago.
will someone else contact me?
Customer: replied 3 months ago.
Sorry - 24 hours is unacceptable!
Customer: replied 3 months ago.
I’ve paid £22 up front and I’ve soent 30 minutes getting nowhere!! I can’t wait 24 hours- as I’m going to work
Customer: replied 3 months ago.
This is unacceptable- please refund my £22 to PayPal