How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 49140
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

I am having problems setting up a new Epsom XP-247 printer.

This answer was rated:

I am having problems setting up a new Epsom XP-247 printer. It is at this moment connected by USB3 cable. I am being told that the printer is not recognised.Appreciate the way forward.Antony

Hi there Antony and welcome

On which device are you trying to set the printer up on?

Please let me know

Customer: replied 6 months ago.
Lenovo ideapad320 laptop

Thanks

Which version of windows is it running?

Richard and other Electronics Specialists are ready to help you
Customer: replied 6 months ago.
Win10
Customer: replied 6 months ago.
I have not heard from you yet. Are you contacting me soon?

You need to do the instructions so I can connect

I will repeat

click this link

http://www.justanswer.com/remotedesktop/join.aspx?Session=1d0ec41f-a936-4c13-b8d4-c4944067ab24

Click I agree and run the file please

Customer: replied 6 months ago.
What costs am I liable for? Clicking open links might be adding to the cost. I am on limited funds as a pensioner. I need to be sure there are no "hidden" charges.

There are no further costs