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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 49140
Experience:  Electronics Engineer
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My Color laserJet 2605dn does not print from my laptop it

Customer Question

My Color laserJet 2605dn does not print from my laptop it show trouble shoot but unable to fits it this way. What am Idoing wronge
Submitted: 5 months ago.
Category: Electronics
Expert:  Richard replied 5 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 5 months ago.
Sorry no
Expert:  Richard replied 5 months ago.

How are you connecting it to the computer?

Via wireless or a USB cable?

Please let me know

Thank you

Customer: replied 5 months ago.
USB cable on the print it has trouble shoot dose this help
Expert:  Richard replied 5 months ago.

Thanks

connect the cable to a different USB port on the computer then wait 3 minutes then try to print please

Customer: replied 5 months ago.
USB cable done this to no avail
Customer: replied 5 months ago.
Any more advice?
Expert:  Richard replied 5 months ago.

ok, I want to do a system restore please.

To do this, close all programs.

Press the windows key (the one to the left of the left ALT key) + R and type in the run box that opens

rstrui

Press enter

Then follow the onscreen steps to choose a system restore and choose a date before this problem occurred.

Let it complete and tell me if it now functions correctly please

Customer: replied 5 months ago.
We're sorry. An unexpected error has occurred.
Please go back, then try again. I have with no joy
Expert:  Richard replied 5 months ago.

Restart the computer and try to run it again please

Customer: replied 5 months ago.
Care(###) ###-####rang number with no success updated number required
Expert:  Richard replied 5 months ago.

Restart the computer and try to run it again please

Customer: replied 5 months ago.
We're sorry. An unexpected error has occurred.
Please go back, then try again.
If the issue persists, please contact Customer Care at(###) ###-#### no is of ne avail please suppied correct number!!!!!
Expert:  Richard replied 5 months ago.

Which program says this? As it is not from the instructions I am giving you

Customer: replied 5 months ago.
Close all programs wndow key ALT key + R to no avail
Expert:  Richard replied 5 months ago.

Sorry but I do not understand the last three messages you have sent me...

But they are not the instructions I am giving you..

I will repeat

close all programs.

Press the windows key (the one to the left of the left ALT key) + R and type in the run box that opens

rstrui

Press enter

Then follow the onscreen steps to choose a system restore and choose a date before this problem occurred.

Let it complete and tell me if it now functions correctly please

Customer: replied 5 months ago.
Tried what you advice but printer issue still not resolved
Expert:  Richard replied 5 months ago.

Did the restore complete or give an error?

Customer: replied 5 months ago.
My issue has not been resolve and I wish to cancel my subscription forwith
Expert:  Richard replied 5 months ago.

please speak to customer service regarding all membership questions