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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
How are you connecting it to the computer?
Via wireless or a USB cable?
Please let me know
connect the cable to a different USB port on the computer then wait 3 minutes then try to print please
ok, I want to do a system restore please.
To do this, close all programs.
Press the windows key (the one to the left of the left ALT key) + R and type in the run box that opens
Then follow the onscreen steps to choose a system restore and choose a date before this problem occurred.
Let it complete and tell me if it now functions correctly please
Restart the computer and try to run it again please
Which program says this? As it is not from the instructions I am giving you
Sorry but I do not understand the last three messages you have sent me...
But they are not the instructions I am giving you..
I will repeat
close all programs.
Did the restore complete or give an error?
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