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Richard, Engineer
Category: Electronics
Satisfied Customers: 46410
Experience:  Electronics Engineer
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I let my samsung galaxy s6 run out of battery life by

Customer Question

I let my samsung galaxy s6 run out of battery life by mistake, now it wont accept my security code or fingerprint help.
Submitted: 14 days ago.
Category: Electronics
Expert:  Richard replied 14 days ago.

Hi there and welcome

Is the issue you forgot the code you set for the unit?

Please let me know

Customer: replied 14 days ago.
well i thought i knew the code but im beginning to wonder if i had changed it
Expert:  Richard replied 14 days ago.

the ONLY way to remove the pin is to reset the phone, which results in the data being removed from it. Its the whole point to the Pin, its there to protect the data. If you could bypass it, then there would be no point to the pin.

If you wish as a small amount of customers do, you can rate me bad, get upset by my message and spend a lot of time trying to get around it, but you will only end up with the realisation you have to reset the Note, it is the only way.

Then when you have concluded this yourself, this is the process you do.

Step 1: Turn off your device.

Step 2: Hold the volume up, home, and power buttons down simultaneously. Continue to hold this combination while your phone boots, or until the screen shows the iconic Android logo.

Step 3: After a few moments, you’ll have access to your phone’s boot menu. Using the volume buttons to navigate and the power button to make your selection, find and select Wipe Data/Factory Reset.

Step 4: Scroll down to Yes, delete all user data, and press the power button once again. You will then notice script scrolling across the bottom of the screen, which will end with Data Wipe Complete.

Step 5: Once the operation is complete, press the power button to reset your device.

The device will restart.

You can then set it up again.

Let me know how you go please

Customer: replied 14 days ago.
not working my phone just keeps asking for a code waste of money i think
Expert:  Richard replied 14 days ago.

On which step of the instructions I gave did you get stuck on?

Customer: replied 14 days ago.
from the start all i get is put in the code
Expert:  Richard replied 14 days ago.

You need to first power off the phone completely please.

Please watch this film as it shows you my steps

Customer: replied 14 days ago.
okay i will
Expert:  Richard replied 14 days ago.

Please let me know the results

Customer: replied 13 days ago.
my phone wont power off completely if i touch the home button it still comes up asking for a code
Expert:  Richard replied 13 days ago.

It is not then powered off, hold the power button till the menu shows and choose power off please

Customer: replied 13 days ago.
no its just keeps asking for a codei have done that several times then it still keeps asking for the code
Expert:  Richard replied 13 days ago.

ok.. we try it then this way, click my link below

Sign in with the Gmail account you use on the phone, then once it is located choose to Erase it

Let me know how you go please

Customer: replied 13 days ago.
i have done that and have chosen to archive my data, but going to take forever , total nightmare samsung should allow you to reset your password *****
Customer: replied 13 days ago.
or should i have said google
Expert:  Richard replied 13 days ago.

I understand but this is the process that is available to us

Customer: replied 13 days ago.
I am not putting any blame on you , but so frustrating there is no easy fix for this , i live in hope .Thanks anyway
Expert:  Richard replied 13 days ago.

You are welcome and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.