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Richard Hill
Richard Hill, Customer Service
Category: Electronics
Satisfied Customers: 1315
Experience:  A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
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Cannot connect to my wireless router Assistant: Are you able

Customer Question

cannot connect to my wireless router
Assistant: Are you able to connect using an ethernet cable?
Customer: Possibly if I can find one
Assistant: Which lights are colored and/or blinking on your router?
Customer: All of them
Assistant: Anything else you want the Network Expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: Electronics
Customer: replied 8 months ago.
I've got the set up page for networks but mine is not one of them. It's technicolorTG588v v2 then TNCAP23FCOB and the key is FAB3DD6D27 plus booster in another room
Customer: replied 8 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 8 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard Hill replied 8 months ago.


What devices are you trying to connect the wireless to?

Does it show up on any of them?

Best Regards,


Customer: replied 8 months ago.
Toshiba TV probably 3 years old but it has HDMI and wifi in the.side panel. The router signal is weak-see my response sent a few minutes ago
Expert:  Richard Hill replied 8 months ago.


Sorry, I haven't received your message about the weak router signal - can you re-send please?

If you temporarily move the two closer together does it work?

Can you provide the TV model number please?

Best Regards,