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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 50905
Experience:  Electronics Engineer
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Last night I swiched off tv using remote as usual. now - tv

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last night I swiched off tv using remote as usual. now - tv remote will not activate tv (green light below screen). have changed remote batteries.
Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?
Customer: yes
Assistant: Was there a power outage recently?
Customer: not to my knowledge
Assistant: Anything else you want the TV Expert to know before I connect you?
Customer: no thanks

Thank you for your question, my name is ***** ***** I look forward to assisting you.

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Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 2 months ago.
ok
PS where's the power button? there are three buttons below the screen on the bottom edge. TV serial no is(###) ###-####

What is the model of the TV?

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Customer: replied 2 months ago.
ok - now works again! what was the problem?

It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.

Customer: replied 2 months ago.
Thanks a lot! :-)