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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 52636
Experience:  Electronics Engineer
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My Samsung television model no UE43JU 6000KXXU has gone

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My Samsung television model no UE43JU 6000KXXU has gone intoaudio
Assistant: How old is your UE43JU?
Customer: my Samsung television model no UE43Ju6000KXXU has gone into
Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Sorry its gone into "audio description " mode even though the menu says its off
Assistant: How long has this been an issue with your UE43JU? What happened right before this?
Customer: Last couple of days
Assistant: Anything else you want the TV Expert to know before I connect you?
Customer: we had a message saying an upgrade had been applied

Hi there and welcome

Can you tell me what device the TV is connecting to for a signal? eg: Sky Cable box?

Please let me know

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Customer: replied 3 months ago.
Tely about 4 years old connected to Virgin Trevor box