How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 50811
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

I have some Atomick Bluetooth headphones and they have

This answer was rated:

I have some Atomick Bluetooth headphones and they have stopped charging. Any tips?
Assistant: What's the brand and model of your product?
Customer: I'm afraid I don't know the model. Brand is Atomick
Assistant: What have you tried so far?
Customer: Leaving the charger in.
Assistant: Anything else you want the Electronics Expert to know before I connect you?
Customer: Charging from laptop Changing the cable

Hi there and welcome

Are any lights showing at all when you try to charge them?

Please let me know

Customer: replied 6 days ago.
None anymore
Customer: replied 6 days ago.
I can't really call just now

Ok, can you try with a different charging cable and tell me if this helps

Customer: replied 6 days ago.
Thanks. I've tried with 2 now, neither works

Thanks

It is the internal mainboard in the heaphones that has faulted, this confirms it, it will be the power module on them.

I am really sorry about this and you are going to have to return the headphones to have them replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Richard and 3 other Electronics Specialists are ready to help you