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Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 22647
Experience:  Over 16 years of experience in the Electronics and IT industries.
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My Samsung Galaxy View 18.4" has 2 small blue circles under

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My Samsung Galaxy View 18.4" has 2 small blue circles under the screen in the corner. Should I be worried?
Assistant: What device has a bad screen?
Customer: Samsung F Samsung Galaxy View 18.4"
Assistant: What's the brand and model of your product?
Customer: I keep saying that it is a SAMSUNG GALAXY VIEW 18.4" T677
Assistant: What have you tried so far?
Customer: Nothing. As it is under the screen, cannot get at it
Assistant: Anything else you want the Electronics Expert to know before I connect you?
Customer: It was not bought new,
Customer: replied 2 months ago.
Have now been waiting over 30 min but was advised 8 min

Hi there,

What happens if you press on the small blue circles?

Customer: replied 2 months ago.
I didn't try because had only had the thing two days, supposed to be in good condition with no screen problems, so contacted seller and he didn't know. Packed it up to return, but am wondering if I should just keep it, returning is a hassle. Am recovering from cancer so things more difficult. I paid nearly £600
Customer: replied 2 months ago.
They are under the screen, not on it and I am worried about making it worse if I do need toreturnit

Sorry you have to deal with this and I will try my best to help you.

The small blue circles may just be shortcuts that are activated if you touch them - I would need to see a photo of the screen to be sure though.

Customer: replied 2 months ago.
One circle is about the size of a pin head, the other around 3 tomes its size diagonal to it and almost touching it

Ok, that sounds more like a damaged display.

I they are visible when the phone is powered off then it should be returned.

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Customer: replied 2 months ago.
It is not a phone, I have said 5 times now it is a Galaxy View 18.4"

Sorry - the Galaxy View should be returned.

Is there anything else I can help you with today?

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