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Richard Hill
Richard Hill, Customer Service
Category: Electronics
Satisfied Customers: 1135
Experience:  A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
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I have a samsung MC28H5013 microwave combi oven.

This answer was rated:

I have a samsung MC28H5013 microwave combi oven. Unfortunately the microwave has stopped working. All other functions are fine.
Assistant: How long have you had your MC28H5013?
Customer: 3yrs
Assistant: What have you tried so far?
Customer: Taking the back off.
Assistant: Anything else you want the Electronics Expert to know before I connect you?
Customer: We are in the Uk
Hello,
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thank you!
Nicola
Customer: replied 11 days ago.
That’s ok
Hello,
We will continue to look for a Professional to assist you.
Thank you for your patience,
Nicola

Hi,

Firstly, if you taken the back off please ensure it is disconnected from the mains power as very high voltages are generated inside the unit.

Is it completely dead (no display, etc) or are just some functions not working?

Is it showing any error codes?

Is it still under warranty?

Best Regards,

Rich

Customer: replied 9 days ago.
Hi Richard,
It is unplugged.
Everything works except the microwave.
No error codes.
Not under warrantyRegards
Lawson

Hi Lawson,

When you try to run the microwave what happens?

Does the turntable rotate?

Does it work on any of the settings?

Is the door closing properly and operating the sensor?

Best Regards,

Rich

Customer: replied 9 days ago.
The turntable does rotate. The door shuts fine.

Hi Lawson,

I think it's likely to be an electrical fault; microwave magnetron, transformer, capacitor, etc but it's hard to say without detailed fault finding, I would recommend calling Samsung on 0330(###) ###-####to discuss the cost of a potential repair.

Best Regards,

Rich

Richard Hill, Customer Service
Category: Electronics
Satisfied Customers: 1135
Experience: A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
Richard Hill and other Electronics Specialists are ready to help you
Customer: replied 9 days ago.
Ok thank you.
Thanks for your advice

Hi Lawson,

Thanks for the positive rating

Sorry that I couldn't be of more help on this occasion.

Best Regards,

Rich

Customer: replied 9 days ago.
No problem.