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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 55402
Experience:  Electronics Engineer
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I have a new laptop and need to connect my epson xp-245

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Hi I have a new laptop and need to connect my epson xp-245 printer with the new laptop
Assistant: What's the brand and model of your printer?
Customer: Epson xp-245
Assistant: How long has this been going on with your printer?
Customer: printer is fine, i just need to connect it with my new laptop
Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: it was all updated last week when boughtbthe laptop
Assistant: Anything else you want the Printer Expert to know before I connect you?
Customer: no

Hi there and welcome

Is the printer already connected to the wifi network?

Please let me know

Customer: replied 5 months ago.
it Is

Thanks

Is it a windows laptop?

Customer: replied 5 months ago.
will does 10
Customer: replied 5 months ago.
windows

Thanks

click start, type in control and click on control panel

Then type device in the search and click on devices and printers

Click on Add printer, click on it when it shows and it will install

Let me know how you go please

Customer: replied 5 months ago.
Click start where?

The windows logo bottom left

Customer: replied 5 months ago.
Ok

Let me know how you go please

I see you requested a phone call but it is best if I connect to your computer and do this for you instead

I will do for the cost of the call, is this acceptable?

Richard and other Electronics Specialists are ready to help you
Customer: replied 5 months ago.
All sorted, thank you