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Hi there and welcome
Can you please remove the power to the player then wait 5 minutes
Connect the power and tell me how it now functions please
ThanksWe will reset the unit
To do this, Turn the unit on
Then press and hold OK and the yellow button and the blue button on the remote at the same time for more then 5 seconds
You will see 00 Ret shown on the screen
Press the right button on the remote until 08 Fin is shown
Press and hold OK for more then 5 seconds
Tell me how it now functions please
It is the internal Disk Lens that has faulted, this now confirms it
I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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