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Hi there and welcome
you need to move the item on the screen it is referring to in order to unlock, so slide it over
Let me know how you go when doing this please
Can you tell me the model of the phone please
hold the power button until you see a menu and choose power off then power on the phone and tell me how it now functions please
No menu shows up at all?
Hold the power button for 60 seconds
Does the screen go off?
Hold Volume Down and power for 15 seconds and tell me how it then functions please
The two buttons next to each other on the side
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