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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 53350
Experience:  Electronics Engineer
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Just setting up my acetel phone it says move to unlock what

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Just setting up my acetel phone it says move to unlock what does this mean please
Assistant: When were you last able to use your phone?
Customer: It is a new phone
Assistant: Have you tried a Factory Reset? This will erase the phone's contents, but the Smartphone Expert can walk you through restoring your photos, contacts and other data from a backup (if you have one).
Customer: It is 2008G phone
Assistant: Anything else you want the Smartphone Expert to know before I connect you?
Customer: No thank you

Hi there and welcome

you need to move the item on the screen it is referring to in order to unlock, so slide it over

Let me know how you go when doing this please

Customer: replied 2 months ago.
The screen does not move

Can you tell me the model of the phone please

Customer: replied 2 months ago.
It is new 2008G phone

hold the power button until you see a menu and choose power off then power on the phone and tell me how it now functions please

Customer: replied 2 months ago.
Holding the power button nothing is happening

No menu shows up at all?

Customer: replied 2 months ago.
No

Hold the power button for 60 seconds

Does the screen go off?

Customer: replied 2 months ago.
Nothing happen
Customer: replied 2 months ago.
Nothing happens

Hold Volume Down and power for 15 seconds and tell me how it then functions please

Customer: replied 2 months ago.
Which is the volume button

The two buttons next to each other on the side

Customer: replied 2 months ago.
Ok thank you it says it insert SIM card which I have but it’s not working
Customer: replied 2 months ago.
I think it is work now thank you

You are welcome and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.

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Customer: replied 2 months ago.
5stars