How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 55437
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

The signal on my tv has gone to DVD and my signal is HDMD -

This answer was rated:

The signal on my tv has gone to DVD and my signal is HDMD - could you please help
Assistant: What's the brand and model number of your TV? How old is it?
Customer: the tv is a toshiba but I cannot read the model number - it is approx 15 years old
Assistant: Anything else you want the Video Expert to know before I connect you?
Customer: no

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Richard and 3 other Electronics Specialists are ready to help you
Customer: replied 5 months ago.
no I'm afraid that did not work