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KevinWhiteJA
KevinWhiteJA, Technician
Category: Electronics
Satisfied Customers: 1500
Experience:  Working since 15 years
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I have a samsung washing machine model No ww90j5456fx. When

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I have a samsung washing machine model No ww90j5456fx. When I press the start button it displays the error code dC. On various sites this is described as an unbalanced load error (I have no load in the machine) or a door problem. Can you please advise?
Assistant: What are you having trouble accessing or opening?
Customer: Nothing
Assistant: How long have you had your WW90J5456FX?
Customer: just a few months.
Assistant: What have you tried so far?
Customer: Nothing too much as I am not sure whether it is a door fault or an unbalanced laod fault
Assistant: Anything else you want the Electronics Expert to know before I connect you?
Customer: No

Hi there,

Welcome to Justanswer … my name is ***** ***** I will help you today!

Please leave it unplugged for around 15 minutes.

Now press and hold the START button and while holding the button plug it in.

Keep it held in for around 15 seconds after you have plugged in the washer.

Now let it go and select a spin only cycle.

Let me know how it goes.

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Customer: replied 6 months ago.
Hi, didn't need to use your cure as I found a small bit of plastic had broken on the door interlock. Replaced the lock, machine now running perfectly.
Thanks for your help

Glad it is sorted.

Thank you