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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 56045
Experience:  Electronics Engineer
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My mobile GT C3520 has worked without problem on sending and

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my mobile GT C3520 has worked without problem on sending and receiving texts.
Assistant: How long have you had your C3520?
Customer: This week it has stopped doing so. example I can't ring home - no dial sound then call barred and screen clears
Assistant: What have you tried so far?
Customer: nothing - I don't know what I can try
Assistant: Anything else you want the Electronics Expert to know before I connect you?
Customer: No
Customer: replied 6 months ago.
Have to sign OFF NOW _ UNEXPECTED CALLER. SorryWILL ChecK eMails later this evening.Bye
Customer: replied 6 months ago.
is the wait time still 8 mins
Customer: replied 6 months ago.
could you try to send a brief text to***********to see if you get the same {nil} response? Thank YOU
Hello,
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thank you!
Nicola
Customer: replied 6 months ago.
will continue to wait for an email. In addition you can try ***********to check if it works. On my way to Church. Thank you. Ernie
Hello,
We will continue to look for a Professional to assist you.
Thank you for your patience,
Nicola
Customer: replied 6 months ago.
Thank you. Ernie
Customer: replied 6 months ago.
OK
Customer: replied 6 months ago.
Thank you. Still requiring your continuing assistance
Hello,
I apologise as we have not yet been able to find a Professional to assist you. Do you wish for me to continue to search for someone to assist you or would you like for us to close your question at this time?
Thank you for your patience,
Oleksandra-Moderator
Customer: replied 6 months ago.
please continue

Hi there and welcome

What happens when you try to send a text?

Please let me know

Customer: replied 6 months ago.
message is 'dialling' then stops
Customer: replied 6 months ago.
kt is not convenient to call
Customer: replied 6 months ago.
Back online

Hold the power button till you see a menu and choose power off

then power on the phone and tell me how it now functions please

Customer: replied 6 months ago.
Returned. Ernie

ok, then it was a hardware issue with the problem

If you need anything else, please let me know and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.

Customer: replied 6 months ago.
I still need you to solve my problem. Ernie

Sorry I thought you meant you returned the phone

Hold the power button till you see a menu and choose power offthen power on the phone and tell me how it now functions please
Customer: replied 6 months ago.
I don't have a 'power button' just have 'red telephone button'.

yes thats the power button

Customer: replied 6 months ago.
Have tried the sequence - just 'normal screen'.

now try to send a message please

Customer: replied 6 months ago.
tried to send to my other mobile - message saying 'sending' then 'error' appears

Thanks

We will have to reset the phone, it will remove all data but this we cannot avoid

To do this

  1. Make sure, that your phone is on.
  2. Then tap this code on your phone: *2767*3855#
  3. Wait until your phone restarts.

Then try to send a message please

Customer: replied 6 months ago.
3855 did not appear on entering them - only four ----

you enter then as though you are calling a phone number then call it

Customer: replied 6 months ago.
done that. reset showed

ok, now try to send a message please

Customer: replied 6 months ago.
tried to call main phone. few 'dialling messages then 'call barred

The issue is with sending text correct?

Try now to send a text please

Customer: replied 6 months ago.
same message - some 'dialling' then finally 'error'.

Thanks

It is the internal mainboard that has faulted, this now confirms it

I am really sorry about this and you are going to have to return the phone to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Customer: replied 6 months ago.
It is an old phone - no warranty. Where will I find information for sending it back?

ok, the warranty will have expired then, you will need to purchase a replacement sorry

Let me know if you need anything else, and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.

Richard, Engineer
Category: Electronics
Satisfied Customers: 56045
Experience: Electronics Engineer
Richard and 3 other Electronics Specialists are ready to help you