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KevinWhiteJA
KevinWhiteJA, Technician
Category: Electronics
Satisfied Customers: 1334
Experience:  Working since 15 years
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We have a Bosch washing machine which yesterday, appeared to

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We have a Bosch washing machine which yesterday, appeared to have washed the clothes, rinsed them but failed to drain or spin
Assistant: What Bosch product do you have?
Customer: Avantixx 7 vario perfect
Assistant: What have you tried so far with your Bosch product?
Customer: We have tried to rinse and spin as a separate control and it appears to rinse but fails to spin, it will not spin under any circumstances.
Assistant: Anything else you want the Electronics Expert to know before I connect you?
Customer: No

Hi there,

Welcome to Justanswer … my name is ***** ***** I will help you today!

Please provide its complete model number (starts with E nr)

Customer: replied 2 months ago.
The model number seems to be WAE243367 1200 wh - ON OUR RECEIPT
Customer: replied 2 months ago.
SORRY WAE24367

OK, Thanks for that. Do you see any error code ?

Customer: replied 2 months ago.
It did not have an error code. It seemed to finish the cycle but when we opened the washing machine , the washing was soaking and there was still some water in the bottom of the drum.

OK, can you unplug it and open the bottom front of the washer.

Then clean it completely and make sure nothing is clogged anywhere, try to turn the impeller by hand and make sure it rotates freely.

After this is done plug it back and run a spin only cycle.

Let me know how it goes.

KevinWhiteJA and other Electronics Specialists are ready to help you
Customer: replied 2 months ago.
We removed the lower cover after draining! and cleared the filter which was pretty clear. We don't have a spin only so we tried a rinse and spin and nothing happened apart from the sound one gets when it is spinning!