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The Meridian F80/M80 Remote Control will control all major functions of the AC200 without any configuration necessary.
Do all of the other functions work ok on the remote except for the Mute function?
Are there any headphones connected to the system when you are trying to mute it?
How long have you had the system?
Did the mute function work remotely in the past?
Yes, can you find the headphones mute function in the menu options under the audio settings?