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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 54829
Experience:  Electronics Engineer
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My sumsung s7 is unreponsive, 1 year, tried pressing all the

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my sumsung s7 is unreponsive
JA: How long have you had your S7?
Customer: 1 year
JA: What have you tried so far?
Customer: tried pressing all the buttons etc power volume etc
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: Nope
Customer: replied 2 months ago.
u there

Hi there and welcome

Can you please hold volume down and power for 60 seconds then release.

Then power on the phone and tell me how it now functions please

Customer: replied 2 months ago.
nothing happened.

Is anything showing on the screen at all?

Customer: replied 2 months ago.
no nothing. the screen remained black. no flickering nothing.

Can you connect the charger

Then hold Volume UP and Power for 15 seconds

Do you then see anything showing?

Customer: replied 2 months ago.
ok
Customer: replied 2 months ago.
its still the same. But im using the normal sumsung charger not the one that came with the phone because i lost it.

That will be ok

It is the internal mainboard that has faulted, this now confirms it

I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Customer: replied 2 months ago.
Thanks

You are welcome and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.

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