Ask an Electronics Question, Get an Answer ASAP!
Hi there and welcome
Can you please hold volume down and power for 60 seconds then release.
Then power on the phone and tell me how it now functions please
Is anything showing on the screen at all?
Can you connect the charger
Then hold Volume UP and Power for 15 seconds
Do you then see anything showing?
That will be ok
It is the internal mainboard that has faulted, this now confirms it
I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
You are welcome and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.