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Richard, Engineer
Category: Electronics
Satisfied Customers: 55436
Experience:  Electronics Engineer
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My SatNav has stopped receiving satellite information.

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My Tom Tom SatNav has stopped receiving satellite information. Please help
JA: What's the brand and model of your product?
Customer: The model number is4en52 z1230
JA: What have you tried so far?
Customer: I have conducted 2 factory resets
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No

Thank you for your question, my name is ***** ***** I look forward to assisting you.

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This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the TomTom and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the unit and use it

Let me know the results please

Thank you

Customer: replied 2 months ago.
Carried out your instructions but still no satellites showing

which model TomTom do you have?

Richard and 2 other Electronics Specialists are ready to help you
Customer: replied 2 months ago.
That has worked - many thanks Richard