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JamesI, Technician
Category: Electronics
Satisfied Customers: 3320
Experience:  I have provided on site support for a range of devices from media to telecoms.
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My Samsung TV switch’s it self on and off the Tv is just

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Hi my Samsung TV switch’s it self on and off the Tv is just under 4 years old
JA: What's the brand and model number of your TV? How old is it?
Customer: Samsung UE48JU6500 Smart ultra HD 48”
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Menus works fault happens just after the TV is turn on
JA: How long has this been an issue? What happened right before this?
Customer: It started a few months ago
JA: Anything else you want the TV Expert to know before I connect you?
Customer: That’s all thank you

Hi, thank you for choosing Just Answer, my name is ***** ***** I will help with your query today.

How frequently is it going on and off?

Customer: replied 3 days ago.
Mostly just after the TV is turned on this wii happen 3/4 times and then run normally .
Customer: replied 3 days ago.
Sorry but I am not able to do that

Right so the issue is intermittent, when the fault occurs do you see the standby light flash a number of times before repeating?

Secondly how long have you have you 48" 6500 series TV?

Customer: replied 3 days ago.
No the standby does not flash
Customer: replied 3 days ago.
The Tv was bought Dec 2015

This would point to a intermittent hardware fault on the main board, it is possible the power board could be fault but would have expected you to have seen the fault more regular and see the standby light flash.

A new main board would cost around £50 in parts, I would suggest getting a Tv engineer out to fit it as they can test the power board with a multi meter, and verify its the main board is at fault before replacing it, as well as ensuring the correct main board is ordered (since there are a few variants on your model).

If you would like me to recommend a local engineer please provide your postcode.

Customer: replied 3 days ago.
Thank you for your time I will find a local TV engineer to to investigate the problem

No problem, please confirm your happy for me to mark the question as answered.

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