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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 678
Experience:  Efficient Technician with more than 30 years of Experience.
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I get numerous message notification sounds on my Moto g6 but

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I get numerous message notification sounds on my Moto g6 but there is no message.
JA: How long have you had your G6?
Customer: 4 m0nths
JA: What have you tried so far?
Customer: Turned off notification sound but then don't know when I get a text
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: I don't think so

Hi. Welcome to justanswer.

This issue came after a recent Moto Display's update affecting Android 8.0 devices. Until any new update comes to resolve this issue, you may uninstall the update and wait for new version or you can disable Moto Display completely until the new version is available on the store.

To Disable Moto Display

  1. Open the Moto app
  2. Tap on Display
  3. On the Peek Display screen toggle it off.

Reply for further assistance.

Customer: replied 14 days ago.
What will disabling Moto Display do. Will I still get notifications of texts and messages

Yes you will get the notifications. It will just resolve this issue

Customer: replied 14 days ago.
I have never used Moto Display. Is it automaticall enabled

Yes. It is pre installed in the phone

Customer: replied 14 days ago.
thank you. trying to disable it now

Okay let me know if the issue is resolved or not.

Customer: replied 14 days ago.
I have disabled it, but won't know if it is resolved until there has been no sound for a while. If it is not then I will remove the update. Thank you.
Customer: replied 14 days ago.
Seems to have worked

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