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Can you please remove the power to the TV (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Are you getting the channel via an antenna or another device?
how did you factory reset the TV?
Do you have another TV there?
Connect that TV to the antenna and tell me how it works on that TV please
It is the mainboard in the TV that has faulted.
I am really sorry about this and you are going to have to return the TV to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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