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Hi there and welcome
Which port on the TV is the Sky ox continued?
Please let me know
ok, what do you now see on the TV?
what do you now see on the TV?
set it to hdmi 1 please
ok, and what is on the screen?
connect another device to HDMI 1 on the TV and tell me if you see that device please
Do you have another TV there?
ok, connect this Sky box to the other TV, the Sky box with the issue
and tell me if it works there please
ok, please complete all the steps
What happens when you try to go to step 2?
What exactly does it say on the TV now?
Can you please follow the steps here to complete the setup
Let me know how you go please