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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 56094
Experience:  Electronics Engineer
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My sky mini box is not working. Sky q, I turn the tv on. A

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My sky mini box is not working.
JA: What's the brand and model of your product?
Customer: Sky q
JA: What have you tried so far?
Customer: I turn the tv on. A message comes up to say when screen goes blank do not switch off. It then says you will be resdy to go. It then tells me to press the home button but nothing happens. The light on the mini box is solid amber.
JA: Anything else you want the TV Expert to know before I connect you?
Customer: I upgraded in novembrr last year but have not used the mini box until now. Would tHat be a problem.

Hi there and welcome

Which port on the TV is the Sky ox continued?

Please let me know

Customer: replied 3 months ago.
Im sorry I am not very into the technical side of things. We have our sky q box in main room and the mini box in next room. On my first attempt to use the mini box it diD ask if it wss the first time of using it. It said I was connected correctly.

ok, what do you now see on the TV?

Customer: replied 3 months ago.
please.

what do you now see on the TV?

Richard and 2 other Electronics Specialists are ready to help you
Customer: replied 3 months ago.
I now have just a fuzzy picture on the tv

set it to hdmi 1 please

Customer: replied 3 months ago.
The tv is now showing hdm1

ok, and what is on the screen?

Customer: replied 3 months ago.
Nothing.

still blank?

Customer: replied 3 months ago.

connect another device to HDMI 1 on the TV and tell me if you see that device please

Customer: replied 3 months ago.
Ihavent git anything. The dvd player doesnt have the szme connector.

Do you have another TV there?

Customer: replied 3 months ago.
with my sky q box.

ok, connect this Sky box to the other TV, the Sky box with the issue

and tell me if it works there please

Customer: replied 3 months ago.
I manually pressed the button on the mini box and it turned green. I mow have on screen step 1 of 4. To het started I have pressed the centre button to connrvt to wi fi but have not gone on to step 2 yet.

ok, please complete all the steps

Customer: replied 3 months ago.
It wont go on to step 2. My other tv is fine and my wifi is connected.

What happens when you try to go to step 2?

Customer: replied 3 months ago.
It doesnt tell me what button to press for step 2

What exactly does it say on the TV now?

Customer: replied 3 months ago.
It shows step 1 of 4. Press button to get connected via wi fi.

Can you please follow the steps here to complete the setup

https://www.youtube.com/watch?v=e_9LcP2D6J0

Let me know how you go please

Customer: replied 3 months ago.
Sorry I was unable to access code. I think I will have to ask a relative to help me. I am not techno savvy. Thought it would be quite easy for me to do. However I have made progress with your help. Thank you for your time.
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