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Hi there and welcome
Can you go to settings, apps, press on the three dot top right then show system apps
Then locate Google Services framework
press it and press clear data
Then restart the tab and tell me how it functions please
Go to storage then Clear Data there please
yes please then try wifi
But does not actually turn on?
ok, we will need to do a reset of the tablet
First back up any data you need to keep off the tablet as this will remove everything
Then go to settings, search for Factory Reset and run it
Once done, set up the tab and tell me how it now functions please
It is the internal mainboard that has faulted.
I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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