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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 56114
Experience:  Electronics Engineer
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Can not get my apps up and running on my tv, aps not up and

This answer was rated:

can not get my apps up and running on my tv
JA: When could you last open your software?
Customer: aps not up and running on my tv can not get Netflix running
JA: Did you recently update your software or Operating System (OS)?
Customer: no
JA: Anything else you want the Software Expert to know before I connect you?
Customer: no

Thank you for your question, my name is ***** ***** I look forward to assisting you.

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Can you please remove the power to the TV (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Richard and 2 other Electronics Specialists are ready to help you
Customer: replied 3 months ago.
4 weeks ago
Customer: replied 3 months ago.
power dis conected

thanks

Customer: replied 3 months ago.
power back on tv //still not bringing up my apps getting code mw-1-19

What is the make and model of your wifi router?

Customer: replied 3 months ago.
skyd452c

remove the power to the wifi router, wait 5 minutes, connect the power and tell me how it now functions on the TV please

Customer: replied 3 months ago.
aps on my tv not working

What is the make and model of the TV?

Customer: replied 3 months ago.
LG SMART TV MD NU40LF62327

Thanks

Please follow the steps here to reset the TV

https://www.lg.com/uk/support/solutions/tv/reset-tv

Once done, tell me how it functions please