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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 56045
Experience:  Electronics Engineer
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I cannot open my cyber.shot W830. I charged the battery last

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I cannot open my cyber.shot W830. I charged the battery last night.
JA: What are you having trouble accessing or opening?
Customer: I cannot open my cyber shot W830. I charged the battery last night.
JA: How long have you had your W830?
Customer: 4 years
JA: What have you tried so far?
Customer: Nothing special. It will not open.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No
Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 2 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Hello,
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thank you!
Nicola

Hi there and welcome

Can you remove the battery please then hold the shutter button down for 60 seconds then release.

Wait 5 minutes, put the battery back in and try to turn it on.

Tell me please if it now starts

Thank you

Customer: replied 2 months ago.
No. Tried twice and nothing happened.

Are any lights showing on it at all?

Richard, Engineer
Category: Electronics
Satisfied Customers: 56045
Experience: Electronics Engineer
Richard and 3 other Electronics Specialists are ready to help you
Customer: replied 2 months ago.
No. No lights