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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 56045
Experience:  Electronics Engineer
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I have a canon g7x mark 2 and the screen is black, Canon g7

This answer was rated:

Hi I have a canon g7x mark 2 and the screen is black
JA: What device has a bad screen?
Customer: Canon g7 x mark ii
JA: How long have you had your G7?
Customer: 8 month
JA: What have you tried so far?
Customer: Reset put on and off
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No this is my problem
Customer: replied 2 months ago.
Hello when do I get an answer
Hello,
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thank you!
Nicola

Hi there and welcome

Can you remove the battery please then hold the shutter button down for 60 seconds then release.

Wait 5 minutes, put the battery back in and try to turn it on.

Tell me please if it now starts

Thank you

Customer: replied 2 months ago.
Ok will try this now

Thank you

Customer: replied 2 months ago.
Tried it, still black screen
Customer: replied 2 months ago.
The screen funny works only it is black
Customer: replied 2 months ago.
you can touch the screen and you will hear the sound of buttons touched

If you press menu does it show the menu on the screen?

Customer: replied 2 months ago.
Only you can’t see anything on the screen
Customer: replied 2 months ago.
No screen stay black
Customer: replied 2 months ago.
Whatever button you push

Thanks

It is the LCD backlight that has faulted.

I am really sorry about this and you are going to have to return the camera to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Richard, Engineer
Category: Electronics
Satisfied Customers: 56045
Experience: Electronics Engineer
Richard and 2 other Electronics Specialists are ready to help you