How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Eng. Andres Your Own Question
Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 81
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
Type Your Electronics Question Here...
Eng. Andres is online now

Toshiba TV. Model 40D1333B. Toshiba 40D1333B ,age unknown.

Customer Question

Toshiba TV. Model 40D1333B.
JA: What's the brand and model number of your TV? How old is it?
Customer: Toshiba 40D1333B ,age unknown .
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Sound perfecy, picture suddenly went off.
JA: How long has this been an issue? What happened right before this?
Customer: Happened three weeks ago but I have been away since then returned yesterday
JA: Anything else you want the TV Expert to know before I connect you?
Customer: Can I fix this myself with instructions of which buttons to press ?
Submitted: 5 months ago.
Category: Electronics
Expert:  Richard replied 5 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 5 months ago.
Sound ok No picture
Expert:  Richard replied 5 months ago.

If you press the menu button on the remote for the TV, what do you then see?