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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 81
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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I have an XP-625 printer that is currently giving me an

Customer Question

I have an XP-625 printer that is currently giving me an error code: 0xE1 (it might be OxE1)
JA: Is your printer displaying the error on all print jobs, even after you restart it?
Customer: I only have the one job but I haven't submitted it yet. This is just as I power up. It says rhere is a printer error and to power off then on
JA: When did you last update the printer driver software?
Customer: Can't remember. I guess I should do that first?
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: Not now. Maybe after I ipdate the driver
Submitted: 7 months ago.
Category: Electronics
Expert:  Richard replied 7 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 7 months ago.
I'll be back with you in 10 (or so)
Customer: replied 7 months ago.
I may want to talk after I see if the power off worked
Expert:  Richard replied 7 months ago.