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Richard, Engineer
Category: Electronics
Satisfied Customers: 59462
Experience:  Electronics Engineer
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Message on tv that its not connected to internet, no, yes i

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message on tv that its not connected to internet
JA: Is there a particular streaming service you're trying to connect to (e.g. Netflix or YouTube)?
Customer: no
JA: How is your Internet connection? Have you tried unplugging your modem and router, then plugging them back in?
Customer: yes i recently changed the modem to sky working on the previous modem
JA: Anything else you want the TV Expert to know before I connect you?
Customer: no

Thank you for your question, my name is ***** ***** I look forward to assisting you.

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Can you please remove the power to the TV (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 7 months ago.
message on tv check viewing card is inserted and sky box connected to broadband

Did you do the instructions I gave you?

Customer: replied 7 months ago.
i did

Can you please tell me the make and model of the Tv?

Customer: replied 7 months ago.
Panasonic tx43fx550b

Go to settings, then Network, select your wifi network and connect

Let me know when you have please

Customer: replied 7 months ago.
on network shows fail on demand ,router, zeros ip address of this box how do i navigate on this screen?

With the arrows on the remote

Did you choose the option to connect to your wifi network?

Customer: replied 7 months ago.
connected ok thank you

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