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Thank you for your question, my name is ***** ***** I look forward to assisting you.
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Can you please remove the power to the TV (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Can you tell me what else you have done please?
Tv sitch and volume buttons?
they were not the instructions I gave you
I repeated them bellow
Please click this link
And follow the steps to reset the TV
Tell me how it now functions please
I get a message the number is *****
did you do the instructions I gave you?
Thats the number I called but I get a message this number cannot be called
did you do the instructions I gave you? About resetting the TV
I will repeat a third time
What does the screen then say if it says something different?
No I cannot be called sorry
So you cannot navigate anywhere on the TV at all?
ok, so please slowly then do the instructions I gave to reset the TV
So the menu is not responding?
Can you disconnect everything from the TV, so cable box, Bluray player, Antenna ect
Then connect only the power, power it on and tell me how it then functions please
It is the internal memory that has faulted,, it is the only cause left
I am really sorry about this and you are going to have to return the TV to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
yes, that was marked for a refund