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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 58343
Experience:  Electronics Engineer
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Lost sound on lg smart tv how do i get it back on, UJ 67,

This answer was rated:

lost sound on lg smart tv how do i get it back on
JA: What LG model do you have? How old is it?
Customer: UJ 67
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: MENU WORKS JUST INPUT SOUND GONE
JA: How long has this been an issue with your LG? What happened right before this?
Customer: 30 minutes trying to improve sound
JA: Anything else you want the TV Expert to know before I connect you?
Customer: no thanks

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 5 months ago.
STILL NO SOUND

What is the TV connecting to for a signal? eg: Sky box?

Richard and 2 other Electronics Specialists are ready to help you
Customer: replied 5 months ago.
Problem resolved and sound restored. Thanks. Grateful for refund as soon as convenient

Why a refund? I fixed your problem