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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 78
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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I have had the Epson ET 2650 for quite a while and have

Customer Question

I have had the Epson ET 2650 for quite a while and have found recently there have been issues with the USB connectivity - as a result I am unable to scan documents. printing has been fine
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: USB
JA: When did you last update the printer driver software?
Customer: Cant remember
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: nope
Submitted: 2 months ago.
Category: Electronics
Expert:  Richard replied 2 months ago.

Hi there and welcome

What happens when you try to scan documents?

Please let me know

Customer: replied 2 months ago.
It says "Invalid"
Customer: replied 2 months ago.
not opting for the phone call
Expert:  Richard replied 2 months ago.

Can you make a scan directly on the printer?

Customer: replied 2 months ago.
No - thats the issue
Expert:  Richard replied 2 months ago.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please