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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 56714
Experience:  Electronics Engineer
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I have a, Sony, Smart 4K 2015 TV, I am trying to connect to

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Hi, I have a
JA: What's the brand and model of your product?
Customer: Sony
JA: What have you tried so far?
Customer: Smart 4K 2015 TV
JA: What's the brand and model number of your TV? How old is it?
Customer: I am trying to connect to a speaker via Bluetooth
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I am able to connect to a Laptop and see various other devices, but not Headphones or speakers.
JA: How long has this been an issue? What happened right before this?
Customer: Since I got the TV, but it has not been an issue, so I've ignored it, until now.
JA: Anything else you want the TV Expert to know before I connect you?
Customer: Is there a Firmware upgrade for the TV?

Hi there and welcome

Do you mean you wish to via Bluetooth connect the TV to a speaker?

Please let me know

Customer: replied 2 months ago.
Hi, Yes, or headphones

Please look on the back of the TV and tell me the model of it

Customer: replied 2 months ago.
I'm afraid I am very deaf, and am having problems on the phone, I'm waiting for a device to connect to my hearing aids

Please look on the back of the TV and tell me the model of it

Customer: replied 2 months ago.
KD 49X3109C
Customer: replied 2 months ago.
In the Settings About it says: Brava 4K2015

Thanks

This speaker you cannot connect via Bluetooth as this TV does not support it

But the speaker you have, does it have a AUX in port on it?

Customer: replied 2 months ago.
The Headphones are my main concern.
Customer: replied 2 months ago.
I've tried about 10 Headphones

ok, you need to connect them to the headphone port on the TV via a cable.

If you want wireless you can get these

https://www.amazon.co.uk/Sennheiser-Wireless-Headphone-Ireland-Supply-Black/dp/B005SO0OFE/ref=sr_1_4?qid=1562585394&refinements=p_89%3ASennheiser&s=electronics-accessories&sr=1-4

You connect the base unit to the TVs headphone jack and then the headphones work via the wireless transmitter that comes with them

Customer: replied 2 months ago.
I'm aware of these options, but my question is; why does Bluetooth only work selectively? Is there a Firmware update for the TV?

No, it is how it interacts with devices, it is not compatible with everything, there is no firmware upgrade

Customer: replied 2 months ago.
there was me thinking that Bluetooth was a communications protocol.

It is, with different standards implementations

Customer: replied 2 months ago.
The why does it not work? It works for other devices I try and succeed connection to.

it is not compatible with everything, there is no firmware upgrade

Customer: replied 2 months ago.
Rhanks for the Info

You are welcome and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.

Customer: replied 2 months ago.
Sorry, Thanks

You are welcome and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.

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