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Hi, thank you for choosing Just Answer, my name is ***** ***** to the time of day its taking alot longer to respond to customers questions. In terms of your query, have you checked the rear compartment to try and free the paper from the back?
Great if you open up the cartridge flap does the caddy move up and down on the rail and go to the location for you to access the ink?
Ok can you see any other paper that may be stuck in the paper roller?
Its a cartridge fault, so I would look to remove them from the caddy power the appliance off refit them and back on again, if that doent work a new caddy is required. The cost of replacing the caddy and repairing the printer is beyond economical repair, and would be cheaper to replace the appliance.
No problem, is there anything else I can assist you with?