How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 23985
Experience:  Over 20 years of experience in the Electronics and IT industries.
30970729
Type Your Electronics Question Here...
Pete is online now

Hiya i have a new Panasonic OLED tv 55 inch i am struggling

This answer was rated:

Hiya i have a new Panasonic OLED tv 55 inch i am struggling for several days to get to the HDMI channels the only one that is coming is HDMI that has the sky port Can’t get the other HDMI via rate remote control
JA: What is the model of your TV?
Customer: How do I find that out fromyh settings
JA: The TV Technician will be able to walk you through that. What menu options can you access, if any?
Customer: Picture sound network timer setup help
JA: Anything else you want the TV Expert to know before I connect you?
Customer: Hang on It’s 55FZ800-series

Hello,

What device is connected to the other HDMI port?

Customer: replied 30 days ago.
Customer: replied 30 days ago.
Chromecast
Customer: replied 30 days ago.
Ok

If the HDMI port is not available then the Chromecast device is not detected.

Is the Chromecast device connected to a USB power supply, and is it receiving power?

Customer: replied 30 days ago.
on the Panasonic remote that came with the tv, there is an input which says Tv and AV
Customer: replied 30 days ago.
When I press AV for th older Tv the HDMI channels all appear
Customer: replied 30 days ago.
chromecast is receiving power
Customer: replied 30 days ago.
I can’t figure out how to bring up the HDMI channel options
Customer: replied 30 days ago.
Are you still there

Yes, typing...

Are you using the original remote that came with the TV?

Customer: replied 30 days ago.
the remote that came with the TV
Customer: replied 30 days ago.
Can I send you picture of the remote

Yes, please attach a photo of the remote here.

Can you also confirm the full model number of the TV? (see rear panel)

Customer: replied 30 days ago.
How do I get the picture to you

Attach it here using the Attach Item button

Customer: replied 30 days ago.
Doesn’t seem to be working
Customer: replied 30 days ago.
Hopefully worked now

Got it thanks.

And the model number?

Customer: replied 30 days ago.

To bring up the HDMI options on your TV, press the AV button repeatedly until your chosen HDMI input appears.

Each time you press AV, it will go to another available input.

Let me know if that works for you?

Customer: replied 30 days ago.
Did you get that

Yes I did, thanks. The full model number is *****

Press the AV button repeatedly until your chosen HDMI input appears.

Let me know if that works for you?

Customer: replied 30 days ago.
Sorry but cut off
Customer: replied 30 days ago.
when I press that AV just the green light flashes on the Tv but nothing actually comes up on screen
Customer: replied 30 days ago.
The green standby or on light
Customer: replied 30 days ago.
As though Tv is not picking up the AV signal from the remote

Ok, so Sky is connected to HDMI and it works ok?

Can you try swapping the Sky input with the Chromecast to test if you can then see the Chromecast ok - if you can then we know that the Chromecast is good and your HDMI2 port is bad.

Customer: replied 30 days ago.
the sky works fine
Customer: replied 30 days ago.
Let me switch
Customer: replied 30 days ago.
hang on

Ok, standing by...

Customer: replied 30 days ago.
This came up when I switched the ports
Customer: replied 30 days ago.
Now sky is on HDMI

HDMI2?

Customer: replied 30 days ago.
But how do I get HDMI 2

Is the Sky box connected to HDMI2 now?

Customer: replied 30 days ago.
think soHow can I confirm

Press the i button on the remote to see which Input you are currently on.

Customer: replied 30 days ago.
Sorry how do I know which HDMI it’s on
Customer: replied 30 days ago.
Again same thing
Customer: replied 30 days ago.
when I press AV nothing comes up

What happens when you press the i button?

Customer: replied 30 days ago.
I pressed the options button on the Panasonic and this came up which is hard to get rid off
Customer: replied 30 days ago.
Hang on
Customer: replied 30 days ago.
let me switch Tv on and off
Customer: replied 30 days ago.
That’s same page coming up of no channels foundI can’t quite figure out when that comes how to gte back to sky
Customer: replied 30 days ago.
That page comes up when we press guide
Customer: replied 30 days ago.
impossible to get rid of
Customer: replied 30 days ago.
From the back of the Tv why is defo on HDMI 1
Customer: replied 30 days ago.
are you there
Customer: replied 30 days ago.
Hi are you still there
Customer: replied 30 days ago.
It’s on DVB
Customer: replied 30 days ago.
That page seems to be DVb
Customer: replied 30 days ago.
Hello are you there
Customer: replied 30 days ago.
If your not could you please let me know
Customer: replied 30 days ago.
How do I get out of DVB mode
Customer: replied 30 days ago.
If your not able to help then please say
Customer: replied 30 days ago.
I would appreciate some kind of response
Customer: replied 30 days ago.
Managed to get rid of that
Customer: replied 30 days ago.
Back on HDMI sky now
Customer: replied 30 days ago.
Nothing happens when I press I button
Customer: replied 30 days ago.
Are you able to help

Hello, sorry for the delay.

Pressing the TV button will change you back to TV mode.

Yes, we can have a call if that is quicker.

Pete and 2 other Electronics Specialists are ready to help you