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What device is connected to the other HDMI port?
If the HDMI port is not available then the Chromecast device is not detected.
Is the Chromecast device connected to a USB power supply, and is it receiving power?
Are you using the original remote that came with the TV?
Yes, please attach a photo of the remote here.
Can you also confirm the full model number of the TV? (see rear panel)
Attach it here using the Attach Item button
Got it thanks.
And the model number?
To bring up the HDMI options on your TV, press the AV button repeatedly until your chosen HDMI input appears.
Each time you press AV, it will go to another available input.
Let me know if that works for you?
Yes I did, thanks. The full model number is *****
Press the AV button repeatedly until your chosen HDMI input appears.
Ok, so Sky is connected to HDMI and it works ok?
Can you try swapping the Sky input with the Chromecast to test if you can then see the Chromecast ok - if you can then we know that the Chromecast is good and your HDMI2 port is bad.
Ok, standing by...
Is the Sky box connected to HDMI2 now?
Press the i button on the remote to see which Input you are currently on.
What happens when you press the i button?
Hello, sorry for the delay.
Pressing the TV button will change you back to TV mode.
Yes, we can have a call if that is quicker.