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Pete
Pete, Engineer
Category: Electronics
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Experience:  Over 20 years of experience in the Electronics and IT industries.
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Hiya i have a new Panasonic OLED tv 55 inch i am struggling

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Hiya i have a new Panasonic OLED tv 55 inch i am struggling for several days to get to the HDMI channels the only one that is coming is HDMI that has the sky port Can’t get the other HDMI via rate remote control
JA: What is the model of your TV?
Customer: How do I find that out fromyh settings
JA: The TV Technician will be able to walk you through that. What menu options can you access, if any?
Customer: Picture sound network timer setup help
JA: Anything else you want the TV Expert to know before I connect you?
Customer: Hang on It’s 55FZ800-series

Hello,

What device is connected to the other HDMI port?

Customer: replied 4 months ago.
Customer: replied 4 months ago.
Chromecast
Customer: replied 4 months ago.
Ok

If the HDMI port is not available then the Chromecast device is not detected.

Is the Chromecast device connected to a USB power supply, and is it receiving power?

Customer: replied 4 months ago.
on the Panasonic remote that came with the tv, there is an input which says Tv and AV
Customer: replied 4 months ago.
When I press AV for th older Tv the HDMI channels all appear
Customer: replied 4 months ago.
chromecast is receiving power
Customer: replied 4 months ago.
I can’t figure out how to bring up the HDMI channel options
Customer: replied 4 months ago.
Are you still there

Yes, typing...

Are you using the original remote that came with the TV?

Customer: replied 4 months ago.
the remote that came with the TV
Customer: replied 4 months ago.
Can I send you picture of the remote

Yes, please attach a photo of the remote here.

Can you also confirm the full model number of the TV? (see rear panel)

Customer: replied 4 months ago.
How do I get the picture to you

Attach it here using the Attach Item button

Customer: replied 4 months ago.
Doesn’t seem to be working
Customer: replied 4 months ago.
Hopefully worked now

Got it thanks.

And the model number?

Customer: replied 4 months ago.
TX 55FZ802B

To bring up the HDMI options on your TV, press the AV button repeatedly until your chosen HDMI input appears.

Each time you press AV, it will go to another available input.

Let me know if that works for you?

Customer: replied 4 months ago.
Did you get that

Yes I did, thanks. The full model number is *****

Press the AV button repeatedly until your chosen HDMI input appears.

Let me know if that works for you?

Customer: replied 4 months ago.
Sorry but cut off
Customer: replied 4 months ago.
when I press that AV just the green light flashes on the Tv but nothing actually comes up on screen
Customer: replied 4 months ago.
The green standby or on light
Customer: replied 4 months ago.
As though Tv is not picking up the AV signal from the remote

Ok, so Sky is connected to HDMI and it works ok?

Can you try swapping the Sky input with the Chromecast to test if you can then see the Chromecast ok - if you can then we know that the Chromecast is good and your HDMI2 port is bad.

Customer: replied 4 months ago.
the sky works fine
Customer: replied 4 months ago.
Let me switch
Customer: replied 4 months ago.
hang on

Ok, standing by...

Customer: replied 4 months ago.
This came up when I switched the ports
Customer: replied 4 months ago.
Now sky is on HDMI

HDMI2?

Customer: replied 4 months ago.
But how do I get HDMI 2

Is the Sky box connected to HDMI2 now?

Customer: replied 4 months ago.
think soHow can I confirm

Press the i button on the remote to see which Input you are currently on.

Customer: replied 4 months ago.
Sorry how do I know which HDMI it’s on
Customer: replied 4 months ago.
Again same thing
Customer: replied 4 months ago.
when I press AV nothing comes up

What happens when you press the i button?

Customer: replied 4 months ago.
I pressed the options button on the Panasonic and this came up which is hard to get rid off
Customer: replied 4 months ago.
Hang on
Customer: replied 4 months ago.
let me switch Tv on and off
Customer: replied 4 months ago.
That’s same page coming up of no channels foundI can’t quite figure out when that comes how to gte back to sky
Customer: replied 4 months ago.
That page comes up when we press guide
Customer: replied 4 months ago.
impossible to get rid of
Customer: replied 4 months ago.
From the back of the Tv why is defo on HDMI 1
Customer: replied 4 months ago.
are you there
Customer: replied 4 months ago.
Hi are you still there
Customer: replied 4 months ago.
It’s on DVB
Customer: replied 4 months ago.
That page seems to be DVb
Customer: replied 4 months ago.
Hello are you there
Customer: replied 4 months ago.
If your not could you please let me know
Customer: replied 4 months ago.
How do I get out of DVB mode
Customer: replied 4 months ago.
If your not able to help then please say
Customer: replied 4 months ago.
I would appreciate some kind of response
Customer: replied 4 months ago.
Managed to get rid of that
Customer: replied 4 months ago.
Back on HDMI sky now
Customer: replied 4 months ago.
Nothing happens when I press I button
Customer: replied 4 months ago.
Are you able to help

Hello, sorry for the delay.

Pressing the TV button will change you back to TV mode.

Yes, we can have a call if that is quicker.

Pete and other Electronics Specialists are ready to help you