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I’m sorry to hear you're having trouble with your …. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please ignore the phone call request, that is automated and not sent by me.
Please provide its make and complete model number
OK Aaron, CL is Child Lock is turned on...the model number you have given is incorrect.
Press and HOLD the Child Lock button for around 3 seconds to unlock the control.
Let me know how it goes.