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Richard, Engineer
Category: Electronics
Satisfied Customers: 60353
Experience:  Electronics Engineer
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How do I change, how do I extend ring time on my P smart,

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how do I change
JA: What's the brand and model of your product?
Customer: how do I extend ring time on my P smart
JA: The Technician will be able to walk you through that. What have you tried so far?
Customer: dial **161*
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no

Hi there and welcome

I’m sorry to hear you're having trouble with your phone. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please tell me the full make and model of the phone and the phone provider you use?

Thank you

Customer: replied 5 months ago.
huawei P smart provider is BT

Hi there

BT is for home phones but you indicated you have a mobile phone.

This is handled by other providers such as O2, T Mobile ect.

Can you double check who the provider is please?

Thankk you

Customer: replied 5 months ago.

Thank you

You can change how long your mobile is set to ring before going to voicemail from 5 to 30 seconds, in 5-second intervals. It’s set to 15 seconds as standard.

To change the time:

  1. Dial **61*121*11*
  2. Enter the number of seconds you’d like your phone to ring for, followed by #
  3. Press Call
  4. A confirmation message will pop up on your screen with your new ring time.

For example, setting it to 25 seconds would look like this: **61*121*11*25#.

Let me know how you go please

Customer: replied 5 months ago.
connection problem or invalid MMI code

Please note you need to include all the *'s as well in the number.

So exactly


Then the time so eg 25 then the #

So try


Customer: replied 5 months ago.
tried a few times always the sane (connection problem or invalid MMI code )

Thank you

Can you then please call EE customer service on 07953 966250 and have them do it over the phone please as it appears it is blocked from being done via the calling codes.

Let me know please how you go.

Thank you

Richard and other Electronics Specialists are ready to help you
Customer: replied 5 months ago.
ok have to go out now but will try later

Thank you

If you have any issues at all, please let me know.